Lookah Online Headshop FAQ | LOOKAH (2024)

  • Dinosaur

  • Light flashes red and display shows "LO"

    If the indicator light flashes red and the display shows LO, the device has a low battery charge. Please recharge the device with a USB cable before trying to use it.

  • Light flashes purple and display shows "H1"

    If the indicator light flashes purple five times and the display shows "H1" this means the device is overheated. Please turn if the device and allow it to cool down before trying to use it again

  • Light flashes yellow and display shows "SC"

    If the indicator light flashes yellow and the display shows SC, this means there is a short circuit.Please try the following

    1. Unscrew and take off the 710 coil.Use a Q-tip and some alcohol cleaner to clean any dirt or residue on the threaded end of the coil and the threaded hole of the Lookah vape.
    2. Replace the coil and turn on the device to see if it now works.
    3. If the fault remains, please try a different 710 coil to see if that resolves the fault.
    4. if the fault remains, email the customer service team at [emailprotected]If possible, please include a picture or video showing the fault.

  • Light flashes yellow and display shows "OC"

    If the indicator light flashes yellow and the display shows OC, this means there is an open circuit.Please try the following

    1. Unscrew and take off the 710 coil.
    Use a Q-tip and some alcohol cleaner to clean any dirt or residue on the threaded end of the coil and the threaded hole of the Lookah vape.
    2. Replace the coil and turn on the device to see if it now works.
    3. If the fault remains, please try a different 710 coil to see if that resolves the fault.
    4. if the fault remains, email the customer service team at [emailprotected]If possible, please include a picture or video showing the fault.

  • If the device still doesn't work correctly, please send an email to [emailprotected]stating the specific problem. Please include apicture or video showing the fault and a picture of the purchase receipt (or advise when and where you boughtthis device). If it is a manufacturing fault and still during the warranty period we mayrequire you to ship back the defective device, before sending out a replacement.

  • ANT

  • 0/9 on the display

    The "0" or "9" on the display screen indicates an open or short circuit issue. This can be caused if the thread is dirty or the atomizer coil is not making good contact.

    1. Unscrew and take off the 710 coil.
    Use a Q-tip and some alcohol cleaner to clean any dirt or residue on thethreaded end of the coil and thethreaded hole of the Lookah Ant.
    2. Replace the coil and turn on the device to see if it now works.
    3. If the fault remains, please try a different 710 coil to see if that resolves the fault.
    4. if the fault remains, email the customer service team.

  • L on the display

    This indicates the device needs charging.

    1. Please try charging the device with a known good USB cable and USB port.
    2. If the fault remains, please email the customer service team.

  • H on the display

    This indicates the device is overheating. Please allow the device to cool before trying to use it again.

  • 8 on the display

    The digital display will flash while the device is charging, and the battery indicator lights will illuminate, indicating the charge.
    When fully charged and still connected to the charging cable and port, all 7 segments of the battery indicator light will be illuminated.
    The digital display will show all the segments illuminated, which looks like the number 8.

  • If the device still doesn't work correctly, please send an email to [emailprotected]stating the specific problem. Please include apicture or video showing the fault and a picture of the purchase receipt (or advise when and where you boughtthis device). If it is a manufacturing fault and still during the warranty period we mayrequire you to ship back the defective device, before sending out a replacement.

  • Seahorse

  • How do I clean the Seahorse?

    For cleaningthe Seahorseyou can use a non-needle syringe, sometimes called an oralsyringe.

    Lookah Online Headshop FAQ | LOOKAH (1)

    1.Remove the heating tip/coil
    2.Use the syringe to squirt some isopropyl alcoholthrough the mouthpiece end. Only a littlealcohol at a time.
    3. Stand the seahorse pro upright/vertical (mouthpiece pointing up) in a cup orglassfor a few minutes.This will allow the alcohol to work its way down theairpath.
    4. Use a pipe cleaner, small brush, or Q-tip to clean around the inside of themouthpiece.
    5. The alcohol should dissolve the wax residue, and drip through, and come out of the endwhere the tip attaches.
    6. Repeat steps 2 to 4 as needed.
    5. After use the syringe to squirtsome warm water through the device to rinse any of the alcohol away.

  • Button stopped working

    Please try the following steps:
    1. Please check if the button can be pressed. It shouldclick when pressed.
    2. Press the power button 5 times in quick succession to turn on/off the device.The indicator light should flash white 3 times after.
    3. If theindicator light did not flash, please try charging the device.
    4. When connected to theUSB charging cable, the LED light should be red to indicate charging.
    5. Aftercharging, press the power button 5 times to turn on the device, then press and hold thepower button and test if the coil gets hot.

  • Flashing yellow light (5 times)

    If the indicator light flashes yellow 5 times when you press the power button then thisindicates an open circuit problem.Sometimes this can be if the tip or cartridge isn't oncorrectly if it was screwed on too tight.

    Please also try the following steps:
    1. Unscrew(anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean anydirt or residue on the 510 thread end of the coil and the 510 thread hole of theseahorse.
    2. Replace the coil by screwing it (clockwise) into the threaded hole.
    3.Turn on the device and test if it now works.
    4. If the indicator light still flashesyellow, please try another new coil to see if it resolve the issue.

  • Flashing yellow light (10 times)

    If the indicators light flashes yellow 10 times when you press the power button then thisindicates a short circuit problem.
    Please try the following steps:
    1. Unscrew(anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean anydirt or residue on the 510 thread end of the coil and the 510 thread hole of the seahorsepro.
    2. Replace the coil by screwing it (clockwise) into the threaded hole.
    3. Turnon the device and test if it now works.
    4. If the indicator light still flashes yellow,please try another new coil to see if it resolve the issue.

  • Can't be charged

    Please try the following steps:
    1. See if the indicator light is flashing, take note ofwhat color light.
    2. Please check if there is any damage or problems with the chargingport and USB cable.
    3. If the charging port is dirty, clean with alcohol.
    4. Try analternative USB charging lead and USB charging socket.

  • Flashing red light

    The red flashing light indicates low remaining power. Please try the following steps:
    1.Please charge the device for about 2 hours, check the LED indicator light is red whencharging?
    Note: The device can not be used during the charging process.
    2. Press thepower button 5 times to turn the device off while charging.
    3. After charging try to turn on thedevice.

  • Problems with coils

    The coil is a consumables goods and will wear out in time, depending on how often it is used.
    If it has worn out or is broken, please replace it with a new one.

  • If the device still doesn't work correctly, please send an email to [emailprotected]stating the specific problem. Please include apicture or video showing the fault and a picture of the purchase receipt (or advise when and where you boughtthis device). If it is a manufacturing fault and still during the warranty period we mayrequire you to ship back the defective device, before sending out a replacement.

  • Seahorse Pro Plus

  • Button stopped working

    Please try the following steps:
    1. Please check if the button can be pressed. It should click whenpressed.
    2. Press the power button 5 times in quick succession to turn on/off the device. Theindicator light should flash white 3 times after.
    3. If the indicator light did not flash, please trycharging the device.
    4. When connected to the USBcharging cable, the LED light should be red to indicate charging.
    5. After charging,Press the power button 5 times to turn on the device, then press and hold the power buttonand test if the coil gets hot.

  • Not heating the quartz tip

    Please try the following steps:
    1. Please check if the button can work fine. Does the LEDindicator light show when turning on/off the device? Do the indicator light work when pressingthe power button?
    2. Unscrew (anticlockwise) and take off the coil. Use a Q-tip and somealcohol cleaner to clean any dirt or residue on the 510 thread end of the coil and the 510thread hole of the seahorse pro plus.
    3. Replace the coil by screwing it (clockwise) into thethreaded hole.

  • Flashing yellow light (5 times)

    If the indicator light flashes yellow 5 times when you press the power button, then thisindicates an open circuit problem.
    Please try the following steps:
    Sometimes this can be if the tip or cartridge isn't on correctly if itwas screwed on too tight.
    1. Unscrew(anticlockwise) and take off the coil. Use a Q-tip and some alcohol cleaner to clean anydirt or residue on the 510 thread end of the coil and the 510 thread hole of the seahorsepro plus.
    2. Replace the coil by screwing it (clockwise) into the threaded hole.
    3. Turnon the device and test if it now works.
    4. If the indicator light still flashes yellow,please try another new coil to see if it resolves the issue.
    5. When cleaning the Seahorse Pro be careful not to unscrew the inset screw at the center of the 510threaded section where the tip/coil attaches.
    If this screw is not securely in place, the vape will register a circuit error when the power button ispressed. Please ensure this screw is tight, secure and after cleaning.

  • Flashing yellow light (10 times)

    If the indicator light flashes yellow 10 times when you press the power button, then thisindicates a short circuit problem.
    Please try the following steps:
    1. Unscrew(anticlockwise) and take off the coil. Use a Q-tip and some alcohol cleaner to clean any dirt or residueon the 510 thread end of the coil and the 510 thread hole of the seahorse pro.
    2. Replace the coil byscrewing it (clockwise) into the threaded hole.
    3. Turn on the device and test if it now works.
    4.If the indicator light still flashes yellow,please try another new coil to see if it resolves the issue.
    5. When cleaning the Seahorse ProPlus, be careful not to unscrew the inset screw at the center ofthe 510 threaded section where the tip/coil attaches.
    If this screw is not securely in place, the vape will register a circuit error when the power button ispressed. Please ensure this screw is tight, secure and after cleaning.

  • Flashing red light

    The red flashing light indicates low remaining power. Please try the following steps:
    1.Please charge the device for about 2 hours. Check the LED indicator light is red when charging.
    Note:The device can not be used during the charging process.
    2. Press thepower button 5 times to turn the device off while charging.
    3. After charging, try to turn on thedevice.

  • Where can I get replacementaccessories?

    You can buy all the accessories for the Seahorse Pro Plus on our online headshop: www.lookah.com. wherewe sell atomizers, coils, glass tubes.

  • Problems with coils

    The coil is a consumable good and will wear out in time, depending on how often it is used.
    Toensure the tips last as long as possible, make sure you fully burn all the concentrates off the tipafter each dab.
    If you leave concentrates on the tip or inside the airways it will harden andpossibly ruin or wear out the coil prematurely.
    Please do not insert the cleaning brush intothe airway of the coils as this can damage them.
    If ithas worn out or is broken, please replace it with a new one.

  • How to use with a 510 cartridge

    1. To use a 510 cartridge with the Seahorse Pro Plusplease ensure you have turned off the SeahorsePro first and the tip is not hot.
    2. Unscrew the tip/coil and then screw on your 510 thread cartridge.
    3. You can then turn on the seahorse pro and vape from the mouthpiece pressing the button as you do soto vaporize the content of your cartridge.
    You can see an example in this video : Seahorse Pro 510 Cart Video

  • How to clean the Seahorse Pro Plus

    Cleaning the Seahorse Pro Plus is the same as cleaning the Seahorse Pro.
    Please see the video guideon how to clean a Seahorse Pro dab pen : Cleaning theSeahorse Pro Video 1

    Cleaning the Seahorse Pro Video 2

    Cleaning steps

    1. Remove theheating tip/coil
    2. Remove the glass mouthpiece
    3. Use a q-tip or paper towel with some isopropyl alcoholtoclean the mouthpiece, then rinse the mouthpiece with warm water and dry it.
    4. Dip the cleaningbrush or a pipe cleaner in a little isopropyl alcohol, then insert it into theair path and twist to remove the residue in the Seahorse pro. Repeat the method again with a little warmwater.
    5. Use the cleaningbrushor a q-tip to clean around the thread on the Seahorse Pro Plusdevice.

  • If the device still doesn't work correctly, please send an email to [emailprotected], stating thespecific problem. Please include apicture or video showing the fault and a picture of the purchase receipt (or advise when and where youbought this device). If it is a manufacturing fault and still during the warranty period we mayrequire you to ship back the defective device before sending out a replacement.

  • Seahorse 2.0

  • How do I clean the Seahorse 2.0?

    1. Remove the heating tip/coil.
    2. Unscrew the magneticring around the 510 thread of the Seahorse 2.0
    3. Remove the collar around the thread exposing theairway.
    4. Remove the magnetic mouthpiece.
    5. Dip the cleaningbrush or a pipe cleanerin a little isopropyl alcohol then insert into the air path and twist to remove the residue in theSeahorse pro. Repeat the method again with a little warm water.
    6. Use thecleaningbrushor a q-tip to clean around the thread and mouthpiece on the Seahorse 2.0
    7.Ensure the parts are dry and then put back together.

  • Button stopped working

    Please try the following steps:
    1. Please check if the button can be pressed. It shouldclick when pressed.
    2. Press the power button 5 times in quick succession to turn on/off thedevice. The indicator light should flash white 3 times after.
    3. If theindicator light did not flash, please try charging the device.
    4. When connected to theUSB charging cable, the LED light should be red to indicate charging.
    5. Aftercharging, press the power button 5 times to turn on the device, then press and hold thepower button and test if the coil gets hot.

  • Flashing yellow light (5 times)

    If the indicator light flashes yellow 5 times when you press the power button, then thisindicates an open circuit problem.Sometimes this can be if the tip or cartridge isn't oncorrectly if it was screwed on too tight.

    Please also try the following steps:
    1. Unscrew(anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean anydirt or residue on the 510 thread end of the coil and the 510 thread hole of theseahorse.
    2. Replace the coil by screwing it (clockwise) into the threaded hole.
    3.Turn on the device and test if it now works.
    4. If the indicator light still flashesyellow, please try another new coil to see if it resolves the issue.

  • Flashing yellow light (10 times)

    If the indicator light flashes yellow 10 times when you press the power button, then thisindicates a short circuit problem.
    Please try the following steps:
    1. Unscrew(anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean anydirt or residue on the 510 thread end of the coil and the 510 thread hole of the seahorsepro.
    2. Replace the coil by screwing it (clockwise) into the threaded hole.
    3. Turnon the device and test if it now works.
    4. If the indicator light still flashes yellow,please try another new coil to see if it resolves the issue.

  • Can't be charged

    Please try the following steps:
    1. See if the indicator light is flashing, take note ofwhat color light.
    2. Please check if there is any damage or problems with the chargingport and USB cable.
    3. If the charging port is dirty, clean it with alcohol.
    4. Try analternative USB charging lead and USB charging socket.

  • Flashing red light

    The red flashing light indicates low remaining power. Please try the following steps:
    1.Please charge the device for about 2 hours. Check the LED indicator light is red whencharging.
    Note: The device can not be used during the charging process.
    2. Press thepower button 5 times to turn the device off while charging.
    3. After charging, try to turn on thedevice.

  • Problems with coils

    The coil is a consumables goods and will wear out in time, depending on how often it is used.
    If it has worn out or is broken, please replace it with a new one.

  • If the device still doesn't work correctly, please send an email to [emailprotected]stating the specific problem. Please include apicture or video showing the fault and a picture of the purchase receipt (or advise when and where youbought this device). If it is a manufacturing fault and still during the warranty period we mayrequire you to ship back the defective device before sending out a replacement.

  • Seahorse X

  • How do I clean the Seahorse X?

  • How to Remove the Airflow Valve/CarbButton

  • Seahorse Max

  • Flashing yellow light (5 times)

    If the indicator light flashes yellow 5 times when you press the power button then thisindicates an open circuit problem.Sometimes this can be if the tip or cartridge isn't oncorrectly if it was screwed on too tight.
    Please also try the following steps:
    1. Unscrew(anticlockwise) and take off the coil. Use a Q-tip and some alcohol cleaner to clean anydirt or residue on the 510 thread end of the coil and the 510 thread hole of theseahorse.
    2. Replace the coil by screwing it (clockwise) into the threaded hole.
    3.Turn on the device and test if it now works.
    4. If the indicator light still flashesyellow, please try another new coil to see if it resolves the issue.

  • Flashing yellow light (10 times)

    If the indicator light flashes yellow 10 times when you press the power button then thisindicates a short circuit problem.
    Please try the following steps:
    1. Unscrew(anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean anydirt or residue on the 510 thread end of the coil and the 510 thread hole of the seahorsepro.
    2. Replace the coil by screwing it (clockwise) into the threaded hole.
    3. Turnon the device and test if it now works.
    4. If the indicator light still flashes yellow,please try another new coil to see if it resolves the issue.

  • Flashing red light

    The red flashing light indicates low remaining power. Please try the following steps:
    1.Please charge the device for about 2 hours. Check the LED indicator light is red when charging.
    Note: The device can not be used during the charging process.
    2. Press the power button 5 times toturn the device off while charging.
    3.After charging, try to turn on the device.

  • How to remove the Seahorse Maxglass?


    To remove the Seahorse Max Glass hold the bottom of the vape unit in one hand and the glass bubbler inthe other. Twist the glass part and base part of the vape in opposite directions while pulling themapart.

  • Flashing blue light.

    If the indicator light flashes blue when pressing the power button, this indicates an overload problem.
    1. Unscrew (anticlockwise) and take off the coil. Use a Q-tip and some alcohol cleaner to clean any dirt orresidue on the 510 thread end of the coil and the 510 thread hole of the seahorse pro.
    2. If this screw is not securely in place, the vape will register a circuit error when the power button ispressed. Please ensure this screw is tight and secure after cleaning.
    3. Replace the coil by screwing it (clockwise) into the threaded hole.
    4. Turn on the device and test if it now works.

  • Flashing blue light.

    If the indicator light flashes blue when pressing the power button this indicates an overload problem.
    1. Unscrew (anticlockwise) and take off the coil. Use a Q-tip and some alcohol cleaner to clean any dirt orresidue on the 510 thread end of the coil and the 510 thread hole of the seahorse pro.
    2. If this screw is not securely in place, the vape will register a circuit error when the power button ispressed. Please ensure this screw is tight, and secure after cleaning.Lookah Online Headshop FAQ | LOOKAH (2)
    3. Replace the coil by screwing it (clockwise) into the threaded hole.
    4. Turn on the device and test if it now works.

  • How to clean the Seahorse Max?

    Cleaning steps

    Lookah Online Headshop FAQ | LOOKAH (3)

    1. Removethe heating tip/coil
    2. Remove the glass mouthpiece/percolator.
    3. Use some isopropyl alcoholtoclean the glass mouthpiece/percolator, then rinse the with warm water and leave to dry.
    4. Dip thecleaningbrush or a pipe cleaner in a little isopropyl alcohol then insert into the air path and twist toremove the residue in the Seahorse Max. Repeat the method again with a little warm water.
    5. Ensurethe parts are dry and then put back together, take care to line up the airway hole on the base of the glassand the Seahorse Max.

  • If the device still doesn't work correctly, please send an email to [emailprotected]stating the specific problem. Please include apicture or video showing the fault and a picture of the purchase receipt (or advise when and where you boughtthis device). If it is a manufacturing fault and still during the warranty period we mayrequire you to ship back the defective device before sending out a replacement.

  • Seahorse Pro

  • Button stopped working

    Please try the following steps:
    1. Please check if the button can be pressed. It should click whenpressed.
    2. Press the power button 5 times in quick succession to turn on/off the device. Theindicator light should flash white 3 times after.
    3. If the indicator light did not flash, please trycharging the device.
    4. When connected to the USBcharging cable, the LED light should be red to indicate charging.
    5. After charging,Press the power button 5 times to turn on the device, then press and hold the power buttonand test if the coil gets hot.

  • Not heating the quartz tip

    Please try the following steps:
    1. Please check if the button can work fine. Does the LEDindicator light show when turning on/off the device? Do the indicators work when pressingthe power button?
    2. Unscrew (anticlockwise) and take off the coil, use a Q-tip and somealcohol cleaner to clean any dirt or residue on the 510 thread end of the coil and the 510thread hole of the seahorse pro.
    3. Replace the coil by screwing it (clockwise) into thethreaded hole.

  • Flashing yellow light (5 times)

    If the indicator's light flashes yellow 5 times when you press the power button then thisindicates an open circuit problem.
    Lookah Online Headshop FAQ | LOOKAH (4)

    Please try the following steps:
    Sometimes this can be if the tip or cartridge isn't on correctly if itwas screwed on too tight.
    1. Unscrew(anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean anydirt or residue on the 510 thread end of the coil and the 510 thread hole of the seahorsepro.
    2. Replace the coil by screwing it (clockwise) into the threaded hole.
    3. Turnon the device and test if it now works.
    4. If the indicator light still flashes yellow,please try another new coil to see if it resolves the issue.
    5. When cleaning the Seahorse Pro be careful not to unscrew the inset screw at the center of the 510threaded section where the tip/coil attaches.
    If this screw is not securely in place, the vape will register a circuit error when the power button ispressed. Please ensure this screw is tight, secure and after cleaning.

  • Flashing yellow light (10 times)

    If the indicator light flashes yellow 10 times when you press the power button, then thisindicates a short circuit problem.

    Lookah Online Headshop FAQ | LOOKAH (5)

    Please try the following steps:
    1. Unscrew(anticlockwise) and take off the coil. Use a Q-tip and some alcohol cleaner to clean any dirt or residue onthe 510 thread end of the coil and the 510 thread hole of the seahorse pro.
    2. Replace the coil byscrewing it (clockwise) into the threaded hole.
    3. Turn on the device and test if it now works.
    4.If the indicator light still flashes yellow,please try another new coil to see if it resolves the issue.
    5. When cleaning the Seahorse Pro be careful not to unscrew the inset screw at the center of the 510threaded section where the tip/coil attaches.
    If this screw is not securely in place, the vape will register a circuit error when the power button ispressed. Please ensure this screw is tight, secure and after cleaning.

  • Flashing red light

    The red flashing light indicates low remaining power. Please try the following steps:
    1.Please charge the device for about 2 hours. Check the LED indicator light is red when charging.
    Note:The device can not be used during the charging process.
    2. Press thepower button 5 times to turn the device off while charging.
    3. After charging, try to turn on thedevice.

  • Where can I get replacementaccessories?

    You can buy all the accessories for the Seahorse Pro on our online headshop: LOOKAH. wherewe sell atomizers, coils, glass tubes.

  • Problems with coils

    The coil is a consumables goods and will wear out in time, depending on how often it is used.
    Toensure the quartz tip lasts as long as possible, make sure you fully burn all the concentrates off thetip after each dab. If you leave concentrates on the tip or inside the airways it will harden andpossibly ruin or wear out the coil prematurely.
    If ithas worn out or is broken, please replace it with a new one.

  • How to use with a 510 cartridge

    1. To use a 510 cartridge with the seahorse pro please ensure you have turned off the Seahorse Pro firstand the tip is not hot.
    2. Unscrew the tip/coil and then screw on your 510 thread cartridge.
    3. You can then turn on the seahorse pro and vape from the mouthpiece pressing the button as you do soto vaporize the content of your cartridge.
    You can see an example in this video : Seahorse Pro 510 Cart Video

  • How to clean the Seahorse Pro

    Please see the video guide on how to clean a Seahorse Pro dab pen : Cleaning theSeahorse Pro Video 1

    Cleaning the Seahorse Pro Video 2

    Cleaning steps

    1. Remove theheating tip/coil
    2. Remove the glass mouthpiece
    3. Use a q-tip or paper towel with some isopropyl alcoholtoclean the mouthpiece, then rinse the mouthpiece with warm water and dry.
    4. Dip the cleaning brush or a pipe cleaner in a little isopropyl alcohol then insert it into the airpath and twist to remove the residue in the Seahorse pro. Repeat the method again with a little warmwater.
    5. Use the cleaningbrushor a q-tip to clean around the thread on the Seahorse Pro device.

  • How to replace the power button onthe Seahorse pro

  • If the device still doesn't work correctly, please send an email to [emailprotected], stating thespecific problem. Please include apicture or video showing the fault and a picture of the purchase receipt (or advise when and where you boughtthis device). If it is a manufacturing fault and still during the warranty period we mayrequire you to ship back the defective device, before sending out a replacement.

  • 710 Coils

  • How to clean Lookah 710 coils

    Please see this blog article on how to clean and maintain the 710 wax coils.How To Clean Your Lookah 710 Wax Pen Coils

  • Difference between the 710 coils

    The Python, Swordfish, Unicorn Mini, Q7 Mini, Seahorse X, and Dragon Eggs all use the same 710 coils.

    All of these coils are quartz for a pure taste.

    The 710 coils for the Lookah devices are similar but have a slightly differently shaped quartz plate inside, offering a heat profile and taste profile.

    Type A - Best Taste - This coil has a wider plate which heats slower but more evenly. It has good 360-degree airflow. Overall it creates a smoother taste.

    Type B - Best Vapor Production - The two holes in this coil lead to faster heat-up. The two holes in the coil expose the wax to a faster higher temperature creating more vapor.

    Type C - Wax Saving - The square plate heats up evenly and has a directional airflow that draws across the top of it. This helps preserve the wax.

    Type D - See Through - These coils are similar to the type B coils but have a seethrough side allowing you to check how much wax is in the vape without opening it up.

    These are in packs of 5.
    Type M packs are a mixed pack of 5 coils.

  • Where to buy replacement coils

    Type A:Click to buy Type A Coils

    Type B:Click to buy Type B Coils

    Type C:Click to buy Type C Coils

    Type D:Click to buy Type D Coils

  • Seahorse Coils

  • What is the difference between theLookah Seahorse Coils?

    Lookah Online Headshop FAQ | LOOKAH (6)

    There are five types of Seahorse Coils.
    Seahorse Coil-Ⅰ Quartz
    Seahorse Coil-Ⅱ Ceramic
    SeahorseCoil-ⅡⅠ Ceramic Tube
    Seahorse Coil-ⅠV Quartz
    Seahorse Coil-V Quartz

    Withboth the seahorse tips, it's advisable to hold the vape at a 45-55 degree angle to the concentrate, usethe edge of the tip to heat the concentrate, and be careful not to overload the tip as this can clog thetip and the device will vaporize more concentrate than what is needed.

    HOW TO CLEAN THECOILS

    To clean the coils run the session mode on high heat a couple of times, this heat will help burn off anyexcess wax in the coil.
    It will also heat up any residue in the airway which can make it easy toremove with a toothpick after.

    The coils can be washed in alcohol but don't leave them to soak in alcohol for too long, 5 to 10 minutesshould be fine. It can be helpful to clear the airway if it is clogged.

    Don't use the cleaning brush on the inside airway of the coils. It can damage them.
    If the airway in the coil is clogged you can use some alcohol to soften the wax or use the sessionmode then pick the wax out with a toothpick.
    Be sure to rinse the coil if you do soak it inalcohol and let it dry fully before using it.

  • Seahorse Coil-Ⅰ Quartz

    Lookah Online Headshop FAQ | LOOKAH (7)

    The quartz tip is porous with a wire coil inside to heat it up. Because it is porous, it is more delicatethan the ceramic tip.

    It heats up quickly and offers the best taste. When dabbing with the quartz coil, just set the desiredtemperature. When the tip is hot, place a small amount of wax or concentrates on the tip. Don't push thetip onto a hard surface as the delicate quartz coil could easily be damaged doing this, and it may break.

    To ensure the tip lasts as long as possible, make sure you fully burn all the concentrates off the tipafter each dab. If you leave concentrates on the tip or inside the airways, it will harden and possiblyruin or wear out the coil prematurely.

    **Don't clean the quartz or ceramic tip with the cleaningbrush or any liquids/solvents, as this can damage the tip.**

  • Seahorse Coil-Ⅱ Ceramic

    Lookah Online Headshop FAQ | LOOKAH (8)

    The ceramic tip has two small ceramic cylinders with a metal coil around them to heat them.

    The ceramic tip holds the temperature for longer. The airway path between the two ceramic coils issmaller than the airway hole in the center of the quartz tip. Therefore, you are unlikely to suck up anysmall bits of wax with the ceramic tip.

    The ceramic tips hold the temp for longer and are more durable, so you can gently press the hot endagainst the concentrate to vaporize it. Because stiffer concentrates are harder to break up and work with,the ceramic tip often works better with them as it can be heated and gently pressed against theconcentrates to vaporize them.

    To ensure the tip lasts as long as possible, make sure you fully burn all the concentrates off the tipafter each dab. If you leave concentrates on the tip or inside the airways, it will harden and possiblyruin or wear out the coil prematurely.

    **Don't clean the quartz or ceramic tip with the cleaningbrush or any liquids/solvents, as this can damage the tip.**

  • Seahorse Coil-III - Ceramic Tube

    Lookah Online Headshop FAQ | LOOKAH (9)

    Lookah Seahorse Coil Ⅲ - Ceramic Tube 510 Thread Coil - Pack of 3 Coils
    The Seahorse Coil Ⅲis for the following devices only:
    Lookah Seahorse Max
    Lookah Seahorse 2.0
    Lookah Seahorse Pro Plus
    Lookah Seahorse X.

    The coilwill NOTwork on the first-generationSeahorseorSeahorse Prodabpens.

    Ideal for cloud chases and those wanting big rips the SeahorseCoil Ⅲbrings greater vapor thanthe other quartz or ceramic Seahorse coils.

    **To ensure the quartz tip lasts as long as possible, make sure you fully burn all the concentrates offthe tip after each dab. If you leave concentrates on the tip or inside the airways it will harden andpossibly ruin or wear out the coil prematurely. **

  • Seahorse IV coils

    **To ensure the quartz tip lasts as long as possible, make sure you fully burn all the concentrates offthe tip after each dab. If you leave concentrates on the tip or inside the airways it will harden andpossibly ruin or wear out the coil prematurely. **

  • Seahorse V coils

    Lookah Online Headshop FAQ | LOOKAH (10)

    The Seahorse Type V coils have a porous quartz tip at the end of a quartz tube. They can be used onany of the Lookah Seahorse vape devices.

    **To ensure the quartz tip lasts as long aspossible, make sure you fully burn all the concentrates off the tip after each dab. If you leaveconcentrates on the tip or inside the airways it will harden and possibly ruin or wear out the coilprematurely. **

  • Swordfish

  • Flashing red light

    The red flashing light indicates low remaining power. Please try the following steps:
    1. Please charge the device for about 2 hours. Check the LED indicator light is red when charging.
    Note: The device can not be used during the charging process.
    2. Press the power button 5 times to turn the device off while charging.
    3. After charging, try to turn on the device.

  • Flashing purple light.

    The purple flashing light indicates high-temperature protection. Please allow the device to cool downbefore attempting to use it again.

  • Flashing yellow light ( 5 times)

    If the indicator light flashes yellow 5 times when you press the power button, this indicates an opencircuit problem.
    Sometimes this can be if the 710 atomizer cartridge isn't on correctly if it is making a badconnection.
    1. Unscrew (anticlockwise) and take off the 710 atomizer coil.
    2. Use a Q-tip and some alcohol cleaner to clean any dirt or residue on the threaded end of the coil andthe threaded hole of the device.
    3. Replace the coil by screwing it (clockwise) into the threaded hole.
    4. Turn on the device and test if it now works.
    5. If the indicator light still flashes yellow, please try another new coil to see if it resolves theissue.

  • Flashing yellow light ( 8 times)

    If the indicator light flashes yellow 8 times when you press the power button, this indicates a shortcircuit problem.
    Sometimes this can be if the 710 atomizer cartridge isn't on correctly if it is making a badconnection.
    1. Unscrew (anticlockwise) and take off the 710 atomizer coil.
    2. Use a Q-tip and some alcohol cleaner to clean any dirt or residue on thethreaded end of the coiland thethreaded hole of the device.
    3. Replace the coil by screwing it (clockwise) into the threaded hole.
    4. Turn on the device and test if it now works.
    5. If the indicator light still flashes yellow, please try another new coil to see if it resolves theissue.

  • How to clean the Swordfish waxvaporizer

    To clean the Swordfish, please begin by removing the mouthpiece.
    1. Unscrew the nut (turn anti-clockwise) that holds the mouthpiece in place.
    2. Open the bracket
    3. Remove the mouthpiece
    To clean the mouthpiece, please remove it and soak it in warm water. To remove stubborn residue on themouthpiece, use some isopropyl alcohol. Be sure to rinse and dry the glass mouthpiece thoroughly aftercleaning.

    Remove the quartz coil
    1. Unscrew the 710 quartz atomizer and remove it.
    Use a cotton bud and some isopropyl alcohol to clean around the thread on the Swordfish vape and aroundthe thread on the 710 quartz coil.
    The inside of the coil can be cleaned with a cotton bud.
    Once cleaned, ensure the parts are dry and put back together.

  • How to remove/replace the Swordfishmouthpiece.
    Lookah Online Headshop FAQ | LOOKAH (11)
    **Note:When changing the plastic mouthpiece on the Swordfish please take care not to lose the securing nut.**

    1. Unscrew the nut (turn anti-clockwise) that holds the mouthpiece in place.
    2. Openthe bracket
    3. Remove the mouthpiece
    4. Insert the new mouthpiece, ensure the flat side, (labeled Ain the picture) is lined up with the bracket(labeled B in the picture).
    5. Screw on theretaining nut (turn clockwise)

  • Dragon Egg

  • How to Use the Dragon Egg E-Rig

    1. Open the magnetic flip cap and place a small amount of wax into the center of the atomizercoil.
    2. Close the flip cap.
    3. Press the power button 5 times within 2 seconds to turn on the Dragon Egg. The device will vibrate.
    4. The device will enter a preheat mode, and the display will show a countdown from 9 to 0 as the preheatis active. While in preheat mode, the light will flash between green, blue, andwhite.
    5. After the preheat has finished, the light will flash 2 times, and the device will vibrate.
    6. Press the power button 2 times to select the voltage mode. The device will vibrate, and the light willflash according to the voltage mode, which will also show on the displayscreen.
    7. Press and hold the power button for up to 30 seconds to heat the atomizer and vaporize the wax. After30 seconds of use, the light will flash, the device will vibrate, and it willenter standby.
    8. As the device is heating the atomizer, you can inhale from the glass straw mouthpiece of the vape. Asrequired, you can adjust the airflow by covering the carb on the flip cap.

    Be sure to wipe around the atomizer to remove any excess wax and turn the device off after youhave finished using it.

  • "L" shows on the display

    This indicates the device needs charging.
    1. Please try charging the device with a known good USB cable and USB port.
    2. If the fault remains, please email the customer service team.

  • "0" or "9" shows on the display

    The "0" or "9" on the display screen indicates an open or short circuit issue. This can be caused if thethread is dirty or the atomizer coil is not making good contact.
    1. Unscrew and take off the 710 coil.
    Use a Q-tip and some alcohol cleaner to clean anydirt or residue on thethreaded end of the coil and thethreaded hole of the Lookah DragonEgg.
    2. Replace the coil and turn on the device to see if it now works.
    3. If the fault remains, please try a different 710 coil to see if that resolves the fault.
    4. if the fault remains, email the customer service team.

  • How to clean the dragon egg


    1. Remove the atomizer and mouthpiece. Unscrew the percolator base from the body.
    2. Clean the airway and mouthpiece with a cotton bud/cleaning brush and some isopropyl alcohol.
    3. The percolator can be cleaned with warm soapy water, be sure to rinse it well aftercleaning.
    DO NOT clean the plastic parts with isopropyl as this can cause the plastic to gocloudy.
    4. The atomizer can be cleaned by wiping around it with a cotton bud and some isopropyl alcohol.

    Lookah Online Headshop FAQ | LOOKAH (12)

  • "H" shows on the display screen, and the purple lightflashes 5 times.

    This indicates the device is overheating. Please allow the device to cool before trying to use it again.

  • "8" Shows on the display when charging.

    Lookah Online Headshop FAQ | LOOKAH (13)
    The digital display will flash while the device is charging, and the battery indicator lights willilluminate, indicating the charge.
    When fully charged and still connected to the charging cable and port, all 7 segments of the batteryindicator light will be illuminated.
    The digital display will show all the segments illuminated, which looks like the number 8.

  • Unicorn Mini

  • How to clean for the Unicorn Mini

  • Flashing red light

    The red flashing light indicates low remaining power. Please try the following steps:
    1. Please charge the device for about 2 hours. Check the LED indicator light is red when charging.
    Note: The device can not be used during the charging process.
    2. Press the power button 5 times to turn the device off while charging.
    3. After charging, try to turn on the device.

  • Flashing purple light.

    The purple flashing light indicates high-temperature protection. Please allow the device to cool downbefore attempting to use it again.

  • Flashing yellow light ( 5 times)

    If the indicator light flashes yellow 5 times when you press the power button, this indicates an opencircuit problem.
    Sometimes this can be if the 710 atomizer cartridge isn't on correctly if it is making a badconnection.
    1. Unscrew (anticlockwise) and take off the 710 atomizer coil.
    2. Use a Q-tip and some alcohol cleaner to clean any dirt or residue on thethreaded end of the coiland thethreaded hole of the unicorn mini device.
    3. Replace the coil by screwing it (clockwise) into the threaded hole.
    4. Turn on the device and test if it now works.
    5. If the indicator light still flashes yellow, please try another new coil to see if it resolves theissue.

  • Flashing yellow light ( 8 times)

    If the indicator light flashes yellow 8 times when you press the power button, this indicates a shortcircuit problem.
    Sometimes this can be if the 710 atomizer cartridge isn't on correctly if it is making a badconnection.
    1. Unscrew (anticlockwise) and take off the 710 atomizer coil.
    2. Use a Q-tip and some alcohol cleaner to clean any dirt or residue on thethreaded end of the coiland thethreaded hole of the unicorn mini device.
    3. Replace the coil by screwing it (clockwise) into the threaded hole.
    4. Turn on the device and test if it now works.
    5. If the indicator light still flashes yellow, please try another new coil to see if it resolves theissue.

  • How to Remove the Unicorn MiniGlass

  • Unicorn E-Rig

  • Flashing Yellow Light

    Please remove the coil and test the device as shown.
    Turn on the device by pressing the power button 5 times.
    Lookah Online Headshop FAQ | LOOKAH (14)
    Place a conductive piece of metal, like a metal key or screwdriver, between the Pin in the center of thethread, and the Edge of the thread.
    Lookah Online Headshop FAQ | LOOKAH (15)
    Press the power button and take note of how many times the light around the power button flashes yellow.

  • Flashing yellow light (5 times)

    If the indicator's light flashes yellow 5 times and the device vibrates when you press the power buttonthis indicates that the device could be defective.
    Please send an email to[emailprotected], stating thespecific problem. Please include a picture orvideo showing the fault and a picture of the purchase receipt (or advise when and where you bought thisdevice).

  • Flashing yellow light (10 times)

    If the indicator light flashes yellow 10 times it indicates that the coils was broken or damaged.Please try the following steps:
    1. Unscrew (anticlockwise) and take off the coil. Use a Q-tip and some alcohol cleaner toclean any dirt or residue on the thread end of the coil and the thread hole of theUnicorn e-rig.
    2. Replace the coil by screwing it (clockwise) into the threaded hole.
    3. Turn on the device and test if it now works.
    4. If the indicator light still flashes yellow, please try another new coil to see if itresolves the issue.

  • Can't be charged

    Please try the following steps:
    1. See if the indicator light is flashing, take note of what color light.
    2. Please check if there is any damage or problems with the charging port and USB cable.
    3. If the charging port is dirty, clean with alcohol.
    4. Try an alternative USB charging lead and USB charging socket.

  • Flashing purple light (5 times)

    The purple flashing light indicates a temperature alarm.
    The device will vibrate twice and turn off.
    1. Please allow the device to cool down for 20 minutes before attempting to reuse it.

  • Flashing red light (15 times)

    The red flashing light indicates low remaining power. Please try the following steps:
    1. Please charge the device for about 2 hours. Check the LED indicator light is red whencharging.
    Note: The device can not be used during the charging process.
    2. Press the power button 5 times to turn the device off while charging.
    3. The light turns to cyan when the device is fully charged.
    4. After charging, try to turn on the device.

  • How to Clean the Unicorn

    Lookah Online Headshop FAQ | LOOKAH (16)
    1)Remove the top part of the device with the glass bubbler and magnetic ring.
    2) Remove the glass from the magnetic ring. See video Remove Unicorn Glass Video
    3)You can clean the glass bubbler with some isopropyl alcohol and coarse salt.
    4)Cover the holes on the base of the bubbler.
    5)Put some salt in the bubbler; half fill it with isopropyl alcohol.
    6)Put your hand over the top and shake well.
    7)For persistent stains, you can soak the glass in alcohol.
    8)Rinse the glass in water. Then leave to dry.
    9)The magnetic ring and silicone insert can be cleaned in warm water.
    You can remove the silicon insert when cleaning. See video silicon insert removal video
    10) Remove the coil/atomizer from the vape.
    11) Clean around the thread on the atomizer with some isopropyl and a q-tip.
    12) Clean the two airway holes on the vape with the cleaning brush or a pipe cleaner and some isopropylalcohol.
    13) leave the parts to dry fully before assembling.

  • How to remove the Unicorn glass.

  • Where can I get replacementaccessories?

    You can buy all the accessories for the Unicorn e-rig on our online
    headshop:www.lookah.comwherewe sell atomizers and replacement glass cones.

  • Lookah Load & Firebee

  • "0" or "9" shows on the display

    The "0" or "9" on the display indicates an open or short circuit issue.This can be caused if the 510 thread is dirty or not making good contact.
    1. Unscrew and take off the cartridge.
    Use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the cartridgeand the 510 thread hole of the Lookah Load.
    2. Replace the cartridge and turn on the device to see if it now works.
    3. If the fault remains, please try a different 510 cartridge to see if that resolves the fault.
    4. if the fault remains, email the customer service team.

  • "L" shows on the display

    This indicates the device needs charging.
    1. Please try charging the device with a known good USB cable and USB port.
    2. If the fault remains please email the customer service team.

  • "8" Shows on the display when charging.

    Lookah Online Headshop FAQ | LOOKAH (17)
    The digital display will flash while the device is charging, and the battery indicator lights willilluminate, indicating the charge.
    When fully charged and still connected to the charging cable and port, all 7 segments of the batteryindicator light will be illuminated.
    The digital display will show all the segments illuminated, which looks like the number 8.

  • Snail Vape

  • Not heating the cartridge & not able toinhale wax

    Please try the following steps:
    1. Unscrew (anticlockwise) and take off the cartridge. Use a Q-tipand some alcohol cleaner to clean any dirt or residue on the 510 thread end ofthe cartridge and the 510 thread hole of the snail.
    3. Replace the cartridge by screwingit (clockwise) into the threaded hole.
    4. Turn on the device and test if it nowworks.
    5. If the indicator light still flashes yellow, please try another new cartridgeto see if it resolves the issue.

  • Flashing yellow light

    Please try the following steps:
    1. Unscrew (anticlockwise) and take off the cartridge. Use a Q-tipand some alcohol cleaner to clean any dirt or residue on the 510 thread end ofthe cartridge and the 510 thread hole of the snail.
    2. Replace the cartridge by screwingit (clockwise) into the threaded hole.
    3. Turn on the device and test if it nowworks.
    4. If the indicator light still flashes yellow, please try another new cartridgeto see if it resolves the issue.

  • Would not charge

    Please try the following steps:
    1. See if the indicator light is flashing, take note of what colorlight.
    2. Please check if there is any damage or problems with the charging port and USB cable.
    3.If the charging port is dirty, clean it with alcohol.
    4. Try analternative USB charging lead and USB charging socket.

  • Poor contact, can work for a while, andnot sometimes

    Please try the following steps:
    1. Unscrew (anticlockwise) and take off the cartridge. Use a Q-tipand some alcohol cleaner to clean any dirt or residue on the 510 thread end ofthe cartridge and the 510 thread hole of the snail.
    2. Replace the cartridge by screwingit (clockwise) into the threaded hole.
    3. Turn on the device and test if it nowworks.
    4. Please check if the LED is flashing when it is on or charging.

  • If the device still doesn't work correctly, please send an email to [emailprotected], stating thespecific problem. Please include apicture or video showing the fault and a picture of the purchase receipt (or advise when and where you boughtthis device). If it is a manufacturing fault and still during the warranty period we may require you to shipback the defective device, before sending out a replacement.

  • Q7 Mini

  • How to Use the Q7 Mini Enail

    1. Place the Q7 mini into the down stem of your water pipe.
    2. Open the magnetic flip cap and place asmall amount of wax into the center of the atomizer coil.
    3. Close the flip cap
    4. Press the power button 5 times within 2 seconds to turn on the Q7 Mini enail.
    5. The device will enter a preheat mode, and the display will show a countdown from 9 to 0 as the preheatis active.
    6. After the preheat has finished, the light will flash 2 times.
    7. Press the power button 2 times to select the voltage mode.
    8. Press and hold the power button for up to 30 seconds to heat the atomizer and vaporize thewax.
    9. Inhale from the mouthpiece of the water pipe. As required, you can adjust the airflow by covering thecarb on the flip cap.
    10. Be sure to wipe around the atomizer to remove any excess wax and turn the device off after you havefinished using it.

  • How to Clean the Q7 Mini Enail

    1. Open the magnetic carb lid
    2. Remove the 710 atomizer by unscrewing it counterclockwise.
    3. Remove the downstream by unscrewing it clockwise.
    4. Use the cleaning brush and some isopropyl alcohol to clean the airway between the downstream andatomizer coil.
    5. With some isopropyl and a Q-tip, swab out the area around where the 710 coils would screw into thedevice.
    6. You can swab out the atomizer coil with a Q-tip after each session.
    7. Clean around the carb cap and the body of the device with a damp cloth, and dry well after.
    8. When dry, reassemble the parts.
    Lookah Online Headshop FAQ | LOOKAH (18)Lookah Online Headshop FAQ | LOOKAH (19)

  • "8" Shows on the display when charging.

    Lookah Online Headshop FAQ | LOOKAH (20)
    The digital display will flash while the device is charging, and the battery indicator lights willilluminate, indicating the charge.
    When fully charged and still connected to the charging cable and port, all 7 segments of the batteryindicator light will be illuminated.
    The digital display will show all the segments illuminated, which looks like the number 8.

  • If the device still doesn't work correctly, please send an email to [emailprotected]stating the specific problem. Please include apicture or video showing the fault and a picture of the purchase receipt (or advise when and where you boughtthis device). If it is a manufacturing fault and still during the warranty period we mayrequire you to ship back the defective device, before sending out a replacement.

  • Q7 E-Nail

  • How to reset

    If the Q7 screen has frozen and the device will not respond when you press the buttons please try thefollowing to see if it can be reset. At the same time, push and hold the - button and the power button for10 seconds. This should go into reset mode. The device specification will show on the screen along withthe hardware and software build info. Release the - button and the power button. The Lookah LO logo willdisplay and then the device will power back on. It should now operate normally.
    Lookah Online Headshop FAQ | LOOKAH (21)Lookah Online Headshop FAQ | LOOKAH (22)

  • Would not charge

    Please kindly try the following steps:
    1. Please check if there is any damage or problems with thecharging port and USB cable.
    3. If the charging port is dirty, clean with alcohol.
    2. See whatinformation is shown on the display screen.
    3. Please keepcharging 2 hours, then to turn on again to see if it can work now.

  • How to clean & Oil leaking fromcharging port

    Please clean/wipe with alcohol.

  • How to clean the Q7

    Please use a q-tip to clean the bowl of the Q7 after every use. This will prevent residue build-up,which, if left unattended, can clog the device and degrade the efficiency of the Q7.

    The Q7 airflow is through the carb cap into the bowl chamber and then through the metal pipe thatconnects the Q7 to your water pipe.

    If you experience a lack of airflow when you try to draw through the pipe, then the carb cap or the metalpipe from the bowl are likely clogged and need cleaning.

    You can remove the metal pipe on the Q7, the part that sits in the downstem joint of your water pipe.To do this, unscrew the pipe from the bottom of the device.

    Clean with a small nylon brush or q-tip and some isopropyl alcohol.

    Dip the brush or q-tip in the alcohol and then use it to clean the metal downpipe and airflow hole on theQ7, which it connects to.Checkout the video for details.

    You can remove the carb cab by unscrewing it.

    Press down on the top of the carb cap with your finger; with the other hand, unscrew the underside of thecarb cap.Check out the video for details.

    This will then come off in two pieces.

    Clean with some isopropyl alcohol and a soft nylon brush or q-tip.

    After cleaning, rinse it in water, dry it, and screw it back in place.

  • If the device still doesn't work correctly, please send an email to [emailprotected], stating the specific problem. Please includea picture or video showing the fault and a picture of the purchase receipt (or advise when and whereyou bought this device). If it is a manufacturing fault and still during the warranty period we mayrequire you to ship back the defective device, before sending out a replacement.

  • Q8 Wax Vape

  • How to reset

    If the Q8 screen has frozen and the device will not respond when you press the buttons please try thefollowing to see if it can be reset. At the same time, push and hold the - button and the power button for10 seconds. This should go into reset mode. The device specification will show on the screen along withthe hardware and software build info. Release the - button and the power button. The Lookah LO logo willdisplay and then the device will power back on. It should now operate normally.
    Lookah Online Headshop FAQ | LOOKAH (23)Lookah Online Headshop FAQ | LOOKAH (24)

  • Would not charge

    Please kindly try the following steps:
    1. Please check if there is any damage or problems with thecharging port and USB cable.
    2. If the charging port is dirty, clean with alcohol.
    3. See what information is shown on thedisplay screen.
    4. See what information is shown on the display screen.

  • Error messages on the display

    1. (LOAD SC) - Short Circuit protection. Please email support if yous see this error.
    2. (LOW BAT) Battery volume protection. Please charge the device.
    3. (HSG HOT) Housing temperature protection. please discontinue use and allow to cool until usingagain.
    4. (PCB HOT) Overheat temperature protection for the whole device. Please discontinue use andallow to cool until using again.
    5. (SENSOR ERRROR) Real-time monitor. Please turn the device off. Wait2 minutes and turn it back on to see if resolves.

  • How to clean

    1. Turn off the vaporizer before cleaning.
    2. Remove the mouthpiece.
    3. Use a q-tip or cotton bud to clean away excess residue in the heating chamber/dish.
    4. You can dipthe q-tip in isopropyl alcohol if you need to remove stubborn residue.

  • How to remove/replace themouthpiece


    To remove the mouthpiece
    1. Locate the two ribs on the back of the mouthpiece.
    2. Place a finger on here and a thumb on the front of the mouthpiece.
    3. Pull the mouthpiece forwards to remove it.
    To replace the mouthpiece.
    1. Sit the mouthpiece on the top of the Q8.
    2. Push down on the back while pushing in from the front.
    The mouthpiece should sit nice and flush when in place correctly.

  • If the device still doesn't work correctly, please send an email to [emailprotected], stating thespecific problem. Please includea picture or video showing the fault and a picture of the purchase receipt (or advise when and whereyou bought this device). If it is a manufacturing fault and still during the warranty period we mayrequire you to ship back the defective device, before sending out a replacement.

  • Giraffe

  • Flashing green light (5/10 times)

    If the indicator light flashes yellow/green 5 or 10 times when you press the power button, then thisindicates an open or short circuit problem.Sometimes this can be if the tip or cartridge isn't on correctly if it was screwed on too tight.

    Please also try the following steps:
    1. Unscrew (anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean any dirtor residue on the 510 thread end of the coil and the 510 thread hole of the Giraffe.
    2. Replace the coil by screwing it (clockwise) into the threaded hole.
    3. Turn on the device and test if it now works.
    4. If the indicator light still flashes yellow/green, please try another new coil to see if it resolvesthe issue.

  • Flashing blue light

    If the indicator light flashes blue when pressing the power button, this indicates an overloadproblem.

    1. Unscrew (anticlockwise) and take off the coil. Use a Q-tip and some alcohol cleaner to clean any dirtor residue on the 510 thread end of the coil and the 510 thread hole of the vape.
    2. If this screw is not securely in place, the vape will register a circuit error when the power button ispressed. Please ensure this screw is tight and secure after cleaning.
    3. Replace the coil by screwing it (clockwise) into the threaded hole.
    4. Turn on the device and test if it now works.

  • Can't be charged

    Please try the following steps:

    1. See if the indicator light is flashing, take note of what color light.
    2. Please check if there is any damage or problems with the charging port and USB cable.
    3. If the charging port is dirty, clean it with alcohol.
    4. Try an alternative USB charging lead and USB charging socket

  • If the device still doesn't work correctly, please send an email to [emailprotected]stating the specific problem. Please include apicture or video showing the fault and a picture of the purchase receipt (or advise when and where you boughtthis device). If it is a manufacturing fault and still during the warranty period we mayrequire you to ship back the defective device, before sending out a replacement.

  • Glass Water Bong Water pipe bongs

  • How to handle the broken problem

    1. We suggest you open the package in front of the courier. If you find the glass broken, youcan complain directly to the shipping company, also send an email containing the ordernumber, the pictures/videos, and description of the problem to [emailprotected], we will assist to resolveit.
    2. If you already signed for it, could you please contact your location shippingcompany for an "incident number", Send that together with your order number, thepicture/video showing the problem parts, and describe the problem in an email to:[emailprotected], we willfollow-up toprocess this for you. You can see our full warranty and returns policy here:LOOKAH returns and exchanges

  • How much water to put in a bong

    The water level should be about 1/2 to 1 inch (1.5 to 2.5cm) above the water pipe'spercolator(s)/downstem.You can check this blog article for more info on how to find the .
    If you are not sure, please feel free to contact: [emailprotected]. Provide us withthe SKUnumber of your product, and we will provide you with details.

  • How to choose the glass color?

    Unfortunately, we can't offer the option to choose the color due to the way our fulfillment center is setup.For the glass water pipes and pieces the color shipped is selected randomly.

  • How to clean the glass water pipes

    For a full step by step guide on how to clean your glass water pipe please read the article on ourblog"How to clean aglass bong"

    If you want to get reclaim from your dab rig then try our article "How do you get reclaim from adab rig"

    You can also see this short video guide"How to clean a bong"

  • How to fix a broken glass waterpipe

    If you have broken a glass water pipe, all may not be lost.
    There are some ways to fix the pipe yourself, which we outlined in the following blog article. How to fic a broken bong
    There is also a list of a few professional glass repair places at the end of the article.

  • Other

  • How to verify my product?

    Locate the sticker on the packaging of your device.
    Scratch off the silver "scratch me"patch to reveal a 16 digit number.
    Visit the verification webpage LOOKAH Product Verification
    Enter the 16 digit number and click the verification button.
    If you have anyquestions, please contact our customer service team.

  • How to upgrade to a Store or Wholesale account

  • Create account/Sign in to your accounton our webpage

    a) If you don’t already have an account then sign up for one by clicking the Register optionfrom the account icon.
    b) If you do have an account Sign In to it.

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  • Click on the account Icon and thenchoose the Your Accountoption.

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  • From the Your Account page click theUpgrade To Wholesale button.

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  • Complete the requested businessinformation and upload requiered documents.

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  • On the Your Account page the Upgradeto Wholesale Pending will be shown. We will process the documents and upgrade infomation as soon aspossible. For any further information please email our wholesale team. [emailprotected]

    Lookah Online Headshop FAQ | LOOKAH (29)

  • Why doesn't this product come with acharging lead?

    Lookah wants to limit e-waste generation. Our newer electronic vape products use Type-C USB ports, whichmany customers will already have.
    This means we can cut down on needless extra cables and help the environment by not providing yet anotherlead that many consumers will already have and that will end up in a landfill.
    Lookah doesn't make USB cables, so this measure also saves on the production, purchase, and shipping ofthose cables to be included with the devices. We then pass on those savings to the customers by offeringthe products at a lower price.

  • Shipping

  • Orders $50 and Above

    We will ship any orders costing $50+ for free within the lower 48 US States (plus the District ofColumbia).
    Note:- This offer is not applicable to wholesale and store accounts and does not apply to anyproducts or orders with a price lowered under $50 by a promotion or gift certificate.

  • Order Processing and Shipping Times

    Please allow 1 business day for the processing of orders.
    Shipping takes approximately 5-7 business days from when the order is processed.
    Over 95% of orders are delivered within this period.Note:- On rare occasions, if there are holidays, if there is extreme weather or other naturalevents, or if the address is in a remote location it may take a little longer for your package toarrive.

  • How is Shipping Calculated

    Shipping is based on the postage destination as well as the weight and size of the parcel. Guest andRetail account orders over $50 qualify for free shipping.
    Most other parcels sent within the USA can be sent for $19.90 USD. However larger packages with multipleitems may cost more. Shipping is calculated on the checkout page after the destination is entered.

  • Shopping step guide

  • Computer shopping guide

    1. Login account
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    2. Select products
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    3. Select version
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    4. Add to cart
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    5. Go to checkout
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    6. Place order
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  • Mobile shopping guide

    1. Login account
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    2. Enter your account password and click login
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    3. Select the category of the product
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    4. Select product
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    5. Select version
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    6. Add to cart
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    7. Go to checkout
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    8. Please order
    Lookah Online Headshop FAQ | LOOKAH (44)

Lookah Online Headshop FAQ | LOOKAH (2024)

References

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